Office Policies

No-Show Fee

Effective immediately there will be a no-show fee of $50.00 per patients. Please call our office at least 24 hours before appointment to cancel or reschedule if you cannot attend.

Late Arrival Policy

There is a five-minute rule around late arrivals. If you show up five or more minutes after your scheduled appointment time, you will need to be rescheduled. Please make our staff aware if you will be late, so we can try to move you to another open slot. A notification or courtesy phone call is expected from patient.

Financial Responsibility Acknowledgment

Oaks Family Healthcare, LLC accepts assignment of insurance benefits from most major insurance companies for payment of services on your behalf. It remains your responsibility to verify coverage with your specific insurance policy before appointment. Any remaining amount not covered by your insurance is the patient’s responsibility to pay.

Return Check Statement

There is a returned-check processing fee. When a check is returned, it will be resubmitted to the bank if second charges will not be assessed. A note is made in the account that the specific check payment has been returned and the account is charged the returned-check processing fees.

The patient is contacted and notified that he or she has 72 hours (unless the state debt collection practices law has a different requirement) to present at the office with the cash, money order, certified check, or credit card; otherwise the check will be forwarded to the state’s worthless check/fraud unit.

FMLA and Medical Forms

Most forms may be completed during your scheduled appointment. Please bring all forms to your appointment, or you may schedule a separate appointment. Please let our office know what forms you will be bringing for us to complete. For forms completed during your appointment, you are only responsible for your regular Office Visit copay/cost-sharing.

Due to the time and medical expertise involved, a fee of $25 per form will be charged for forms completed outside of a scheduled appointment. Please allow up to 7 business days from the date we receive your forms and payment for the completion of the forms.

We require a signed Authorization to Release Medical Information and it must accompany the form.
It will be your responsibility to complete your portion of the form and return it to the appropriate institution.

We will mail the completed forms to your home address, or you may request to pick them up during regular office hours.